Below outlines our cancellation and refund policy for single-booking games:

1. Advance Bookings (12 hours or more before the game):  If we are unable to provide a goalie(s), you will receive a full refund of the booking fee.

If a goaltender is confirmed to your game to play, and you wish to cancel after the goaltender has been confirmed, then you will not be refunded the booking fee.

2.  Standard Bookings (4 to 12 hours before the game):  If we are unable to provide a goalie, we provide a refund or credit, equal to the amount paid. We will also let you know multiple hours before the game if we are able to find you a goalie or not.

If a goaltender is confirmed to your game to play, and you wish to cancel after the goaltender has been confirmed, then you will not be refunded the booking fee.

3. Last-Minute Bookings (Less than 4 hours before the game):  Whether we provide a goalie for the game or not, we do not provide a refund due to the stress that late bookings put on our system.

If you cancel the booking less than 1.5 hours before your ice time and we have confirmed you a goalie, you must pay the confirmed goalie $20 to account for gas and time they may spend preparing and getting to your ice time.